Privacy Policy
Your privacy matters. Here’s how we collect, use, and protect your personal information.
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Important
We use industry-standard security measures and never sell your personal information. Your coaching sessions remain confidential, and you have full control over your data.
1. Overview
- We respect your privacy and protect your personal information
- This policy explains what we collect, how we use it, and your rights
- By using our services, you agree to this Privacy Policy
- We comply with U.S. privacy laws and industry best practices
2. Information We Collect
- Personal Information: Name, email, phone number, address
- Payment Information: Credit card details (securely processed by payment providers)
- •Session Information: Notes from coaching sessions, goals, progress tracking
- Communication Records: Emails, texts, and messages between us
- Website Data: IP address, browser type, pages visited, time spent
- Device Information: Type of device, operating system
- Cookies: Small files that help our website function properly
3. How We Use Your Information
- Provide coaching and consulting services
- Schedule and manage appointments
- Process payments and maintain billing records
- Send appointment reminders and follow-up communications
- Track your progress and personalize our services
- Improve our services and website experience
- Send newsletters and updates (only if you opt-in)
- Comply with legal obligations
- Respond to your questions and requests
4. Information Sharing
- •We DO NOT sell or rent your personal information to anyone
- •We share information only in these situations:
- •• With your explicit written consent
- •• With service providers (payment processors, email services) who help us operate
- •• When required by law (court orders, legal processes)
- •• To prevent harm or danger to you or others
- •• In case of business transfer (merger, acquisition) – you’ll be notified
- •Service providers are bound by confidentiality agreements
5. Coaching Confidentiality
- •Everything discussed in sessions is strictly confidential
- •Session notes are stored securely and kept private
- •We follow professional coaching ethics and standards
- •Exceptions to confidentiality:
- •• Clear danger to yourself or others
- •• Required by law (subpoena, court order)
- •• Suspected abuse of children, elderly, or dependents
- •• You provide written permission to share
6. Data Security
- •We use industry-standard security measures to protect your data
- •Secure servers with encryption for sensitive information
- •Secure video conferencing platforms for virtual sessions
- •Password-protected systems and limited staff access
- •Regular security updates and monitoring
- •Note: No system is 100% secure – we do our best to protect your data
- •Report any security concerns immediately to us
7. Data Retention
- •We keep your information only as long as necessary
- •Active client records: Duration of service plus 7 years (legal requirement)
- •Payment records: 7 years for tax and legal purposes
- •Marketing emails: Until you unsubscribe
- •Website cookies: Varies by type (session to 1 year)
- •You can request deletion of your data (see Your Rights section)
8. Your Privacy Rights
- •Access: Request a copy of your personal information
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your data (with some exceptions)
- •Opt-Out: Unsubscribe from marketing emails anytime
- •Restrict Processing: Limit how we use your information
- •Data Portability: Receive your data in a common format
- •Withdraw Consent: Change your mind about data use
- •File a Complaint: Contact regulatory authorities if concerned
- •To exercise these rights, email us at info@resetandriseconsulting.com
9. Cookies & Tracking
- •Cookies are small files stored on your device
- •Types we use:
- •• Essential: Required for website to function
- •• Analytics: Help us understand how you use our site
- •• Preferences: Remember your settings
- •You can control cookies through your browser settings
- •Blocking cookies may affect website functionality
- •We do not use cookies for advertising or selling your data
10. Third-Party Services
- •We use trusted third-party services:
- •• Payment processors (for secure transactions)
- •• Email service providers (for communications)
- •• Video conferencing platforms (for virtual sessions)
- •• Website hosting and analytics
- •These services have their own privacy policies
- •We choose providers with strong privacy and security practices
- •We share only necessary information with these providers
11. Email & Communications
- •We send appointment reminders and session-related emails
- •Marketing emails only if you opt-in (you can unsubscribe anytime)
- •Email and text are not fully secure – avoid sending sensitive details
- •We won’t ask for passwords or payment details via email
- •Unsubscribe links are in every marketing email
- •You’ll still receive essential service-related communications
12. Children’s Privacy
- •Our services are not intended for children under 18
- •We do not knowingly collect data from children under 18
- •If we discover we have child data, we’ll delete it immediately
- •If coaching services are for a minor, parent/guardian consent is required
- •Parent/guardian controls the minor’s data and privacy rights
13. Policy Updates
- •We may update this Privacy Policy from time to time
- •Changes will be posted on this page with a new “Last Updated” date
- •Significant changes: We’ll notify you via email
- •Continued use after changes means you accept the new policy
- •Review this policy periodically to stay informed
14. Contact Us
- •Questions about privacy? We’re here to help
- •Email: info@resetandriseconsulting.com
- •Phone: 706-308-7101
- •Mail: Reset & Rise Consulting, LLC – Washington, D.C.
- •Response time: Within 48 hours for privacy inquiries
- •For data access/deletion requests, we’ll respond within 30 days