Reset & Rise Consulting

Reset your path. Rise with purpose.

Terms & Conditions

Simple, clear terms for using our services. By engaging with Reset & Rise Consulting, you agree to these conditions.

  • Important

    These terms create a legal agreement between you and Reset & Rise Consulting, LLC. Don't agree? Don't use our services. Print or save a copy for your records.

1. Agreement to Terms

  • By using Reset & Rise Consulting services, you agree to these terms
  • We may update these terms at any time – continued use means acceptance
  • If you don’t agree, please don’t use our services

2. Our Services

  • We provide coaching, consulting, and professional development services
  • Services include leadership coaching, veteran support, business strategy, mindfulness training, and organizational development
  • Our services are NOT therapy, medical advice, or legal counsel
  • Results depend on your commitment and effort – we cannot guarantee specific outcomes

3. Your Responsibilities

  • Communicate honestly and openly
  • Complete agreed-upon assignments between sessions
  • Attend scheduled sessions or cancel with proper notice
  • Be responsible for your own decisions and actions
  • Pay fees on time according to your agreement

4. Payment & Refunds

  • Fees are due at time of booking or according to your payment plan
  • We accept credit/debit cards, bank transfers, and digital payments
  • Late payments may result in service suspension and late fees
  • Free consultations are refundable up to 24 hours before
  • Single sessions are non-refundable once completed
  • Package refunds vary – details in your service agreement
  • Packages expire after 6-12 months (specified in agreement)

5. Scheduling & Cancellations

  • Sessions must be scheduled by mutual agreement
  • •Cancel or reschedule with 24 hours notice to avoid charges
  • Less than 24 hours notice may result in full session charge
  • Three no-shows may result in termination
  • Late arrivals: session ends at scheduled time regardless
  • If we cancel, we’ll reschedule at no charge

6. Confidentiality

  • Everything you share is confidential, EXCEPT:
  • Clear danger to yourself or others
  • •• Required by law (court order, subpoena)
  • Suspected child/elder abuse or neglect
  • You give written permission to share
  • Email/text are not fully secure – avoid sensitive details
  • See our Privacy Policy for data protection details

7. Professional Boundaries

  • We provide coaching, not therapy or medical treatment
  • We don’t diagnose or treat mental health conditions
  • We’ll refer you to appropriate professionals when needed
  • Brief emails/texts OK between sessions for scheduling only
  • We are NOT available for emergency/crisis support
  • Emergency? Call 911 or 988 (Suicide & Crisis Lifeline)

8. Liability & Disclaimers

  • Services provided “as is” – no guarantees of specific results
  • You are responsible for your own decisions and actions
  • Our maximum liability is limited to what you paid us
  • We are not liable for indirect or consequential damages
  • We maintain professional liability insurance

9. Ending Services

  • You can end services anytime with written notice
  • We can end services if you violate terms, don’t pay, or behave inappropriately
  • Refunds for unused sessions per your service agreement
  • We’ll provide referrals when appropriate

10. Virtual Sessions

  • Available via secure video conferencing
  • You need: reliable internet, camera, microphone, and private space
  • You’re responsible for your technology and connection
  • No recording without written consent from both parties
  • We use secure platforms but can’t guarantee 100% security

11. Intellectual Property

  • All our materials and content remain our property
  • Materials provided to you are for personal use only
  • Don’t reproduce or distribute without permission
  • Your work product remains yours
  • We may request permission to use anonymized testimonials

12. Disputes

  • Governed by Washington D.C. and U.S. federal law
  • We’ll try to resolve issues directly first
  • If that fails, we’ll attempt mediation
  • Unresolved disputes go to binding arbitration
  • No class action lawsuits – individual disputes only

13. Other Important Terms

  • These terms plus your service agreement are the complete agreement
  • If any part is unenforceable, the rest remains valid
  • You can’t transfer your rights without our written consent
  • We’re not liable for circumstances beyond our control (natural disasters, pandemics, etc.)
  • Contact us at info@resetandriseconsulting.com with questions

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